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See our Policy Manual Feedback page for information on how to submit policy feedback. Feedback received is not considered public comments for purposes of notice-and-comment rulemaking. However, USCIS appreciates hearing from the public and considers the feedback we receive informally to identify areas where USCIS can improve service or, where legally permissible, make changes to existing policies that may impact individuals seeking immigration benefits. We invite the public to submit feedback regarding Policy Manual publications. You may search the latest USCIS Federal Register notifications regarding regulations, forms and other information collection activities. You may sign up with USCIS to receive automatic notifications, including information regarding new regulations, policies, and forms or changes to them. How to Stay Informed on Opportunities to Provide Feedback If the inquiry is related to an I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence: For cases located at the Nebraska Service Center:.For cases located at the Vermont Service Center:.Unrepresented petitioners and applicants may send signed written inquiries/requests for biometrics appointments, including a new date/time or location, to: We will not respond to emails from anyone who is not named on the Form G-28 on file for the case. For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Nebraska Service Center: For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Vermont Service Center: For all T nonimmigrant status and T-based adjustment of status applications: For all VAWA petitions: To receive a response, the individual making the inquiry must have a Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case.Filing more than 30 days ago and not yet receiving a receipt notice.Īttorneys and accredited representatives may send inquiries to the following inboxes:.How or where to submit an application or petition that should be filed at one of the four Lockbox locations and.The reason your submission was rejected.
Do not include Social Security numbers in emails. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address. If you have a question about a filing mailed to the Chicago, Dallas, Phoenix, or Elgin Lockbox you may email us at we will answer your email as soon as possible. If you do not receive a response within this timeframe, or if you believe the response you received was incorrect, you may contact the USCIS Contact Center to have your inquiry elevated. If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centers or the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests).
The service centers and the NBC do not provide in-person assistance with questions about your case. The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.
Depending on what information we need to respond to your request, we may forward a service request to the office that is processing your case. If you have tried our tools and still need help, you may submit an online case inquiry or call to the USCIS Contact Center. If you have a question about your case, you may use our convenient online tools.
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